Please select from the below list the subject that you wish to review:
- Disabled Passengers
- Refusal To Transport
- Electronic Surveillance
- Acceptance Of Children
- eTicket Validity
- Issuance Of Ticket Stock
- Confirmation Of Reservations
- Cancellation Of Reservations
- Application Of Fares
- Round Trip Fares
- Excess Baggage
- Delivery Of Checked Baggage
- Animals And Pets
- Special Items
- Restricted Articles
- Charge For Carriage
- Cabin-Seat And Baggage
- Baggage Liability
- Flight Delays And Cancellations
- Denied Boarding Compensation
- Involuntary Refunds
- Voluntary Refunds
- Returned Check Charge
- These rules constitute the conditions upon which Tortug'Air
transports the passenger and are expressly agreed to by the passenger.
- Transportation is subject to the rules, fares, and charges in effect
on the date on which such travel was purchased. If, after the eTicket
has been purchased and before any portion has been used, an increase or
decrease in the fares or charges applicable to the transportation
covered by the eTicket does not effect the price originally paid for the
eTicket, no increase or decrease will be collected from or refunded to,
- Tortug'Air will be responsible for the furnishing of
transportation only over its own lines. When Tortug'Air
undertakes to issue an eTicket, check baggage, or make any other
arrangements for transportation over the lines of any other carrier,
Tortug'Air will act only as agent for the other carrier and will
assume no responsibility for the acts or omissions of such other
- No agent/servant/representative of Tortug'Air has authority
to alter/modify/waive any provision of this contract of carriage unless
authorized, in writing, by a Tortug'Air corporate officer.
- Air Traffic Conference: (ATC) is the division of the Air Transport
Association that is responsible for coordinating interline operations
and agreements between carriers, tour wholesalers, and travel agents.
- Animals: In addition to the usual connotation, animals include
reptiles, birds, poultry and fish.
- Applicable Fare: Means the fare which would be applicable to an
adult/child/infant for the transportation to be used except those
special fares which would be applicable due to the passenger's status,
such as senior citizens, military , students, etc..
- Days: Full calendar days, including Sunday and legal holidays;
provided that for the purposes of notification, the balance of the days
upon which notice is dispatched shall not be counted; and that for
purposes of determining duration of validity, the balance of the day
upon which the eTicket is issued or flight commenced shall not be
- Dependent: Unless otherwise indicated, means spouse and children of
military personnel/embassy personnel wholly dependent upon such
personnel for their livelihood.
- Hazardous Materials Regulations: The Hazardous Materials Regulations
issued by IATA
- Group: The minimum number of passengers specified in conjunction
with the fare as provided for in the applicable fare rules. Less than
the minimum number of passengers may travel at group fares, upon
cancellation and payment of the applicable charges as defined in
"eTicket Cancellation" rules.
- Group Organizer: Any person engaged in organizing groups and/or
responsible for the travel arrangements of the group under the terms and
conditions of the applicable rule except that an air carrier shall not
act as a group organizer.
- Immediate Family: Spouse, children, stepchildren, sons-in-law,
daughters-in-law, grandchildren, brothers, stepbrothers, sisters,
stepsisters, sisters-in-law, brothers-in-law, parents, stepparents,
fathers-in-law, mothers-in-law, and grandparents.
- Interline: Means any air transportation which involves carriage via
two or more carriers using different two-letter OAG designators.
- Maximum Outside Linear Dimension The greatest outside length
represented by the sum of width, length and height.
- Off-Peak Travel: Means the service of flights in the Tortug'Air
official schedule designated as off-peak.
- On-line: Means air transportation wholly on the same carrier or, in
case of substitute service carrier under the same two-letter OAG
III. Disabled Passengers
- For the purpose of this rule, a disabled individual refers to any
person who has a physical or mental impairment that limits one or more
major life activities on a permanent or temporary basis, or is regarded
as having an impairment. In addition, it includes individuals whose arms
and/or legs are in casts, and individuals who are incapable of occupying
a seat in an upright position.
- On the basis of safety and in accordance with the Air Carrier Access
Act, Tortug'Air will refuse to transport passengers whose
conduct or physical condition is such that:
- They are incapable of caring for themselves or are un-escorted
- They are non-ambulatory
- They are unable to ascend and descend Tortug'Air aircraft
- They have a contagious disease, or a medical condition which has
been determined to pose a direct threat to the health and safety of
passengers in the normal course of a flight.
- They require life support systems such as oxygen, resuscitators,
- Tortug'Air, with advance preparation, will accept for
transport, without charge:
- A properly harnessed dog trained to lead the blind or the deaf,
when accompanying a passenger with impaired vision/hearing who is
dependent upon such dog. The dog will be permitted to accompany the
passenger into the cabin, but not occupy a seat. However, whenever
possible a seat position will be left unoccupied to accommodate the
dog on the cabin floor.
- Canes or crutches into the cabin except as prohibited by the
Federal Aviation Administration.
- Tortug'Air reserves the right to require of any handicapped
passenger a medical certificate, issued by an authorized medical
authority, indicating the passenger's fitness to use air transportation.
- Tortug'Air is not liable for refusing to transport or for
removing any passenger in accordance with the preceding paragraphs of
this rule. The carrier will, however, at the request or the passenger,
provide a credit to the passenger's credit file.
IV. Refusal To Transport
Tortug'Air may refuse to transport or may remove at any point,
any passenger at/for:
- Government request - whenever such action is necessary to comply
with any government regulation, or to comply with any governmental
request for emergency transportation in connection with the national
defense, or whenever it is necessary or advisable by reason of weather
or other conditions beyond it's control; whether actual, threatened or
- Conduct or Condition - passenger whose conduct, status, age, or
mental or physical condition is such as to:
- Renders passenger incapable of caring for him/herself without
- Accompanied by an attendant who is responsible for the passenger's
care and performing en-route, and with the care of such attendant, the
passenger does not require unreasonable care and attention from
- Where, in Tortug'Air's sole judgment refusal or removal may
be necessary for the comfort and safety of themselves or other
- Persons whose conduct is or has been disorderly, abusive, violent,
belligerent, and/or irrational so as to be a hazard or potential
hazard to Tortug'Air employees or other passengers.
- Persons who are barefoot or who have uncovered torsos, except the
midriff, which may be uncovered.
- Persons who are unable to sit in the seat with the seat belt
- Persons who appear to be intoxicated or under the influence of
- Persons who have an offensive odor (such as from a draining wound
or improper hygiene) or have a contagious disease provided it is not
the result of a handicap.
- Persons who wear or have on or about their persons concealed or
unconcealed deadly or dangerous weapons. Except officers in the line
- Manacled persons in custody of law enforcement personnel or
persons who have resisted or may reasonably be believed to be capable
of resisting escorts.
- Persons who attempt or have attempted to interfere with any member
of the flight crew in the pursuit of their duties.
- Pose any unusual hazard or risk to him/herself or to other
passengers, including pregnant passengers, unborn children or to
- Refusal to allow search of passenger or property: When permission to
search of his/her person or property for explosives or a concealed,
deadly or dangerous weapon/article is not granted.
- Refusal to provide positive proof of identification: When request to
provide identification is refused. Tortug'Air has the right to
require positive identification of persons purchasing eTickets and/or
presenting an eTicket to board an aircraft. Passengers must have photo
identification and a reservation to board a Tortug'Air Aircraft
- Passenger who is traveling across any international boundary if:
- The travel documents of such passenger are not in order.
- For any reason, such passenger's embarkation from, transit
through, or entry into, any country from, through, or to which such
passenger desires transportation would be unlawful.
- Failure or refusal to comply with Tortug'Air rules and
V. Electronic Surveillance
Passengers and their baggage are subject to inspection with an
electronic detector with or without the passenger's consent.
VI. Acceptance Of Children
- Accompanied: Children under 12 years of age are accepted for
transportation when accompanied on the same flight by a passenger at
least 12 years of age.
- Unaccompanied: Children under 12 years not accompanied by a
passenger at least 12 years of age are accepted for transportation only
under the following conditions:
- Under 5 years - not at all
- 6 through 11 - On-line transportation when accompanied on the same flight by a passenger at
least 12 years of age.
- Interline transfers must be pre-arranged through Traveler's Aid or
other similar service at passenger's expense.
- Acceptable children must be brought to the airport of departure by a
parent or responsible adult who remains with the child until en-planed
and who must furnish Tortug'Air with satisfactory evidence that
the child will be met by another parent or responsible party upon
deplaning at destination.
- An "Unaccompanied Minor" form will be completed by such originating
adult. This form will be a multi-copy form. The original will travel
with the child, a copy will be retained with the original manifest, and
a copy will be prepared for each connecting carrier in case of interline
- Tortug'Air will assume no financial or guardianship
responsibility for unaccompanied children beyond those applicable to an
- Time limitations - No action will be initiated/maintained for any
loss of, damage to, or delay in the delivery of any property or baggage,
or on any other claim (excepting personal injury or death), arising out
of or in connection with transportation of, or failure to transport any
passenger, property, or baggage unless the claim is presented In writing
to an office of Tortug'Air or, in the case of interline
transportation, to the carrier alleged to be responsible therefore
within 24 hours after the alleged occurrence of the events giving rise
to the claim, and/or notice and proof of loss is presented in writing to
an office of Tortug'Air within 45 days after the alleged
occurrence of events giving rise to the claim, and unless the action is
initiated within a one year after such alleged occurrence. Any written
notification received by the carrier within 45 days which clearly
indicates the nature of the claim is sufficient to meet the requirements
for timely notice. Failure to give the above notice will not invalidate
a claim if the claimant can show good cause for his/her failure to bring
claim within 45 days.
- Overcharge - No claims for overcharge shall be valid and no action
shall be maintained thereon more than one year after the date of sale of
the eTicket, unless such claim or action is accompanied by the passenger
copy of said eTicket.
- No person will be entitled to transportation except if they have a
valid reservation and upon presentation of a valid eTicket or photo
identification. Such eTicket entitles the passenger to transportation
only between points of origin and destination and via the routing
- eTickets will be honored only in the order in which they are issued
and only if all unused flight and passenger eTickets are presented
- An eTicket which has been altered or improperly issued is not valid.
- eTickets are transferable. A charge of US$20.00 is charged to change
the name on an eTicket.
IX. eTicket Validity
- Except as provided in a paragraph below, an eTicket will be valid
for transportation on the specific flight for which it was booked.
- Extension - If the passenger is unable to commence or continue
travel due to personal illness, physical incapacity, or the illness or
physical incapacity or death of a member of the passenger's immediate
family or of an associate with whom he or she is traveling, Tortug'Air
will rebook the ticket but to limit the time of booking to 30
days past the original booking date. The illness or incapacity or death
must be certified in writing by a physician, specifying that the
passenger is prevented from completing the original journey because of
such circumstances. The certificate must be surrendered to Tortug'Air
and the eTicket and all coupons affected must be approved by
Tortug'Air to indicate that an extension has been granted.
X. Issuance Of Ticket Stock
The Tortug'Air on-line reservation system utilizes eTickets and
as such does not issue ticket stock. Tortug'Air issues ticket
stock for it's other passenger booking systems.
XI. Confirmation Of Reservations
A reservation of space on a given flight is valid when the availability
and allocation of such space is reflected in TortugAir's
reservations system. A valid eTicket and a confirmation number are issued
indicating such confirmed space, provided the passenger applies for such
eTicket at least 60 minutes before scheduled departure time of the flight.
Where other rules contained herein provide for issuance, validation, or
purchase of a eTicket more than 60 minutes before scheduled departure
time, such rule(s) will apply. Such reservation is subject to cancellation
if the passenger does not check-in at the departure gate at least 10
minutes before to scheduled departure.
XII. Cancellation Of Reservations
- Tortug'Air may cancel reservations of any passenger when
necessary to comply with any governmental regulation or request for
emergency transportation in connection with the national defense, or
when necessary or advisable by reason of weather or other conditions
beyond Tortug'Air's control.
- If a passenger fails to occupy space which has been reserved for
him/her on a flight and Tortug'Air fails to receive notice of
the cancellation of the reservation 60 minutes prior to departure of the
- Tortug'Air may cancel the reservations of any passenger who
fails to present him/herself for check-in at the departure gate at least
10 minutes before the scheduled departure time of the flight for which
the reservation was made.
- If a passenger fails to occupy space which has been reserved for
him/her on a flight and Tortug'Air fails to receive notice of
the cancellation of the reservation 2 hours prior to departure of the
flight Tortug'Ai rwill charge the passenger US$20.00 and place
the remainder of the charges in the passenger's credit file for later
use. Tortug'Air does not refund money to the passengers who have
booked on the on-line reservation system.
- Tortug'Ai ris not liable when it cancels the reservation of
any passenger in accordance with this rule, but if the reservation was
canceled pursuant to paragraph 1 above, Tortug'Ai rwill credit,
in full without penalty, the entire amount to the passenger's credit
file. If the reservation was canceled pursuant to other paragraphs of
this rule, Tortug'Air will credit the passenger's credit file
minus a charge of US$20.00.
- Tortug'Air does not refund money to the passengers.
Tortug'Air applies all refunds to the passenger's credit file. The
credit file is applied directly and automatically to future reservations
made by the passenger. The credit in the credit file will expire one
year from the date the reservation was made.
XIII. Application Of Fares
Fares and charges apply to air transportation between the airports
through which the cities named in connection with such fares and charges
are served by Tortug'Air and on whose behalf such fares and
charges are published. Ground transportation will be arranged by the
passenger at his/her expense.
All fares and charges are based on the United States Dollar. The
reservation system allows the person booking to view the fares in
Congo/Kinshasa fr. and US dollars. Tortug'Air reserves the right
to set the conversion rates. The conversion rates may not, in all cases,
match the daily bank rates.
XV. Round Trip Fares
When not specifically published via the desired routing, the round-trip
fare will be the sum of the one-way fares applicable to the respective
- General Acceptance - Tortug'Air will accept for
transportation as baggage such personal property as is necessary or
appropriate for the wear, use, comfort, or convenience of the passenger
for the purpose of the trips, subject to the following conditions:
- All baggage is subject to inspection by Tortug'Aie,
however Tortug'Air will not be obligated to perform
inspection. Tortug'Air will refuse to transport or will remove
at any point, baggage that the passenger refuses to submit for
- Tortug'Air may refuse to transport baggage on any flight
other than the one carrying the passenger.
- Tortug'Ai rmay refuse to accept property for
transportation which is not suitably or adequately packaged to
withstand ordinary handling, whose size, weight, or character renders
it unsuitable for transportation on the particular aircraft which is
to transport it, or which cannot be accommodated without harming or
annoying passengers, unless the passenger executes a release.
- Tortug'Air will not be liable for the loss of or damage to
valuables, fragile or perishable items, including but not limited to,
money, medication, jewelry, silverware, documents, computers,
electronic, photographic, audio, video or optical equipment and
accessories, samples, heirlooms, documents/orders or other valuables
included in a passenger's checked baggage with or without the
knowledge of Tortug'Air.
- Checked and Carry-on Baggage - The suitability of baggage, as to
weight, size, and character, to be carried in the passenger compartment
of the aircraft will be determined solely by Tortug'Air.
Tortug'Air will check baggage, acceptable under Tortug'Air's
rules, which is tendered by a passenger, upon presentation of a valid
eTicket for transportation on Toutor'Air, or over the lines of
Tortug'Air and one or more other carriers, subject to the
- Baggage must be presented at Tortug'Air's airport at least
sixty (60) minutes prior to scheduled departure.
- Passenger's name must appear legibly on baggage.
- Baggage will not be checked:
- To a point that is not on the passenger's routing.
- Beyond the final destination designated on the passenger's
- Beyond a point at which the passenger wants to reclaim the
- Beyond a point at which the passenger is to transfer to a
connecting flight, if that flight is scheduled to depart from an
airport different from the one at which the passenger is scheduled
- Beyond a point where such baggage must be surrendered for
- Beyond a point to which a passenger holds a confirmed
- Free Baggage Allowance - Tortug'Air will transport the
fare-paying passenger's baggage between points on its lines for
which a valid eTicket is presented without charge, subject to the
- Checked Baggage - You check your baggage that you wish to
check at our check-in counter.
- The combined weight of all baggage per passenger that free
(no cost) is limited 20 kilograms (44 pounds).
- Identification tags should be attached to the inside and
outside of the baggage.
- Baggage and carry-on articles will be carried within space
and weight limitations of the aircraft.
- All baggage or goods presented for transportation are
subject to inspection by our personnel.
- Any articles of baggage or goods will not be carried when
the articles are likely to endanger the aircraft, persons or
property, are likely to be damaged by air carriage, or the
carriage of which would violate any applicable laws,
regulations, or orders.
- Carry-on Baggage - For the convenience and safety of all
passengers the following dimensions will be used to determine the
allowable carry-on baggage for each aircraft type:
- Carry-on items can be checked for size by using the sizing
device located at the check-in counter.
- Carry-on baggage must be stored under the seat in front of
you or in the overhead compartment.
- Each passenger is allowed one (1) piece of carry-on baggage,
total weight 3 Kilos (6.5 pounds). Standard size applies to
carry-on baggage - 10 x 10 x 14 inches or 25 x 25 x 35 cm.
Carry-on baggage must fit under the seat in front of you. All
carry-on baggage must be completely stowed before the aircraft
can depart from the gate.
- In addition to the maximum allowances stated above, each
fare-paying passenger dependent upon such device may carry,
without additional charge, a collapsible wheelchair excluding
spill-able wet cell batteries or crutches and/or braces or other
- Failure to undertake the trip shall subject the passenger to
applicable freight charges for baggage so transported
- When two or more passengers traveling to the same destination
on the same flight present themselves and their baggage at the
same time and place, their maximum allowance will be the sum of
their individual maximum allowances. Any baggage in excess of the
combined maximum will be subject to excess baggage charges.
- Items Carried Free in Addition to the Free Allowance Above
"Each fare" paying passenger may carry on or check, without
additional charge, the following articles of baggage:
- A handbag or pocketbook
- An overcoat or wrap
- An umbrella or walking stick
- A camera or binoculars
- An infant's food/diaper bag for use in flight
- Crutches and/or braces or other prosthetic devices on the
same flight with the passenger dependent upon the device(s).
XVII. Excess Baggage
Baggage in excess of the maximum allowance specified in a paragraph
above will be accepted for transportation only on a space available basis
and only upon payment of the charges listed below. Baggage that cannot be
accommodated on the same flight as the passenger will be accommodated on
the next available flight to the passenger's destination. Excess baggage
falls into two categories: oversize or overweight pieces.
When baggage is carried over the lines of more than one carrier, each
carrier on which the article is transported will charge its applicable
- Oversize - An individual's baggage is considered oversized when the
size of anyone piece of baggage exceeds the free allowance. If any
single piece exceeds the maximum, the piece must be shipped as cargo.
- Overweight Charges - An individual's baggage is considered
separately when the weight of anyone piece of baggage exceeds the free
allowance. If any single piece exceeds the maximum. the piece will be
assessed as follows: Excess baggage charges are according to the
destination and are calculated at 2% of the one-way fare, per
XVIII. Delivery of Checked Baggage
- Checked baggage will be delivered to the bearer of the baggage claim
check to the airport to which it was checked upon payment of all unpaid
sums due the carriers under contract of carriage. Tortug'Air is
under no obligation to ascertain that the bearer of the baggage check is
entitled to delivery of the baggage, and is not liable for any loss,
damage or expense arising out of or in connection with such delivery.
- If a person claiming the baggage does not comply with the provisions
of the sub-paragraph above, Tortug'Air will deliver the baggage
only on condition that such person established to Tortug'Air's
satisfaction his rights thereto.
- Passengers who arrive at the airport of departure for check-in
within sixty (60) minutes of scheduled departure or who are traveling on
a stand-by basis and are accepted for carriage will be advised that it
may not be possible to load their checked baggage on the flight on which
he/she has been accepted, with or without the execution of a release,
which relieves Tortug'Air from liability if any delivery charges
resulting from failure of baggage to arrive on the flight on which the
passenger traveled, unless Tortug'Air failed to exercise
ordinary standard of care in the carriage and subsequent delivery.
Live Animals are not excepted (except for guide dogs Which will ride in the cabin with their
Advanced arrangements are required for all shipment of live animals.
Assist dogs in service to passengers with disabilities, law enforcement
agencies, or with certified handlers are accepted in the passenger cabin
without a container when properly harnessed or leashed and not occupying a
Live wild (exotic) birds will not be accepted for transportation
- the shipper, or the shippers agent certifies in writing on shipper's
letterhead, which must accompany the air waybill, that the birds being
shipped were born or bred in captivity on special farms: or
- birds are transported for breeding purposes to or from a zoo,
sanctuary, reserve, or rehabilitation center; and
- transport is restricted to Tortug'Air on-line service only.
Non-human primates, regardless of species, will not be accepted for
transportation unless completely weaned, and a minimum of two years
Containers for Carriage - Animals will be accepted for
carriage by air in suitable clean containers which must be leak-proof and
escape-proof. The container must be constructed in a manner which will
permit handling staff to give the necessary attention to the animals
without risk of the animals harming them. For general purposes, animals
will be carried only in closed containers; carriage in open stalls must be
especially arranged with the carrier's concerned. Adequate liter must be
provided to absorb excreta. The use of straw as absorbent material is to
be avoided because of the restrictions upon the importation of straw
imposed by a large number of countries.
Carrier's Acceptance - Only animals which appear to be in
good health and condition and fit to travel to the final destination will
be accepted for carriage by air. The shipper is required to declare when
animals are pregnant, or have given birth in the last 48 hours. Mammals
which are declared to be pregnant will not be accepted unless accompanied
by a veterinary certificate certifying that the animal is fit to travel
and there is no risk of birth occurring during the journey.
The time the animal(s) is/are delivered to the airline before the
flight departure must must be pre-determined by the airline.
An air waybill must be completed on behalf of the shipper and must
clearly show the common name of, and the number of species of animals in
Carrier's Liability - Carrier will not be liable for any
loss, damage or expense arising from death due to natural causes or death
or injury of any animal caused by the conduct or acts of the animal itself
or of other animals such as biting, kicking, goring or smothering, nor for
that caused or contributed to by the condition, nature of propensities of
the animal, or by defective packing of the animal, or by the inability of
the animal to withstand unavoidable changes in the physical environment
inherent in the carriage by air. In no event will the carrier be liable
for death or injury to the animal attendant caused, or contributed to, by
the condition, conduct or acts of animals.
XX. Special Items
The following special items or types of items will be accepted as
baggage by Tortug'Air subject to the conditions shown. Charges for
their carriage are applicable to on-line carriage only. Interline carriage
of these items is subject to charges and/or prior arrangements with the
other carrier and the rules of its tariff.
- Bassinets/Infant carrying seats: Bassinets are not accepted. Infant
carrying seats approved by the MOT are accepted free of charge, and are
not included in determining the free baggage allowance. If the parent
desires a confirmed seat for an infant with carrying seat, a eTicket
must be purchased. Use of the carrying seat on-board is on a space
available basis and is contingent upon the adjacent seat being
- Bicycles: (See Sporting Equipment below).
- Firearms: Firearms will be included in determining the free baggage
allowance, and when in excess, each item will be subject to the excess
baggage charge for a single piece. Firearms will be accepted as checked
baggage only. Prior authorization must be obtained.
- Firearms must be unloaded and packed in a manufacturer's
crush-proof container or a hard case. Rifles or shotguns being
transported for sporting purposes may be placed in a suitable
- Baggage containing firearms must be locked by the passenger with
either a key or lock combination to be retained in the passenger's
custody. Baggage containing firearms will be transported in an area
that is inaccessible to the passenger.
- Baggage containing firearms will not knowingly be accepted for
transportation at point of origin or at an on-line or interline
connecting point unless a declaration, signed and dated on the day the
baggage is accepted for transportation, is placed inside the case
containing the firearms, declaring that the firearms are not loaded.
- Ammunition must be packed in manufacturer's original package or
securely packed in fiber, wood, or metal boxes. Ammunition with
explosive or incendiary projectiles will not be accepted.
- Fragile items such as those listed below, will be accepted as
baggage if they are appropriately packaged in an original factory-sealed
carton, cardboard mailing tube, or container designed for shipping such
items, or packaged with protective internal material. However, fragile
items without appropriate packaging will be accepted upon the execution
of a release furnished by Tortug'Air, relieving Tortug'Air
of liability for loss or damage to the contents or delay in
delivery resulting in damage or loss of checked baggage. Such loss or
damage must result solely from the un-suitability of such items as
checked baggage and/or the inadequacy of their packaging, and not from
Tortug'Air's failure to exercise the ordinary standard of care.
The classes of
items listed below are deemed to be fragile or perishable or otherwise
unsuitable as checked baggage and are subject to the conditions of
acceptance set forth above.
- Artistic Items: Paintings, drawings, pictures, prints, posters,
lithographs, sculpture, plastics, plaster of paris molds or casts,
antique items, ornamental or decorator items such as vases, figurines,
trophies, display models, souvenirs, heirlooms and other art objects
- Chinaware, Glassware, Ceramics, and Pottery: China, pottery,
glassware, crystal, lamps, mirrors, bottles, other glass containers
(and any liquids contained therein) statues, ornamental and other
articles made of baked clay, earthenware, porcelain, ivory, marble,
alabaster, or other similar material, including ceramics, pots, bowls,
dishes, glasses, crockery, ornaments, decorator and other items,
binoculars, barometers and eyeglasses and contact lenses that are not
in their hard case.
- Electronic and Mechanical Items: Electrical and mechanical items
for business or home use such as computers and related components,
software, cellular phones, pagers, fax machines, photocopiers,
scanners, calculators, typewriters, televisions, radios, amplifiers,
speakers, tape recorders, stereos, sewing machines, water pics, coffee
pots, toasters, compact disk players, compact disks, video tapes,
video games, video cartridges, records, audio tapes, turntables,
dictation equipment, and other household or office appliances.
- Garment bags: Garment bags (and contents thereof) that are made of
paper or vinyl material designed for carrying/protection, not for
shipping. Garment bags (and contents thereof) that contain articles
other than garments.
- Household Articles: Lampshades, lamps, picture frames, furniture
and items of similar material.
- Liquor Cartons/Bottles
- Musical Instruments & Equipment: Instruments that are not
protected or in carrying cases that are not sufficient to prevent
damage when packed with other baggage or personal effects.
- Paper: Advertising displays, business documents, models, sketches,
blueprints, maps, mechanical drawings, charts, historical documents
- Perishable Items: Foodstuffs (fresh and frozen) such as meat,
fish, fruit, poultry, vegetables, bakery goods, dairy products,
medicines, floral items such as flowers, plants, foliage, branches,
floral displays, and vegetable stock.
- Photographic/Cinematographic and Precision Equipment: Cameras,
disposable cameras, projectors, lenses, film, microscopes, sensitive
medical instruments, prostheses (other than mobility aids), dental and
medical devices, watches, clocks, and other calibrated tools and
- Recreational and Sporting Equipment: Backpacks, sleeping bags,
knapsacks (and the contents thereof) made of cloth, plastic, vinyl, or
other easily torn material and those that have aluminum frames,
outside pockets, straps, buckles, and other protruding parts, tennis
rackets, bicycles, fishing rods, skis, surfboards, scuba-diving gear,
scopes, sporting trophies, windsurfing equipment, animal horns and
antlers, and golfing equipment.
- Miscellaneous Items
- Attached articles: Items that are tied, taped, wired, or
strapped to the exterior of any piece of checked baggage.
- Boxes, sacks, or bags (and contents thereof) that do not have
sufficient durability, a secure closure, or protection from damage
to the container or its contents
- Brittle items.
- Over-packed luggage
- Un-crated or unprotected items, cosmetic cases, hat boxes, wig
boxes, infant strollers, umbrellas, bag carts, wheelchairs and other
items whose shape size or material characteristics render it
susceptible to damage.
XXI. Restricted Articles
Articles listed in the DOT Hazardous Materials Regulations (49 CFR 171
-177) and/or IATA Dangerous Goods Regulations and revisions and reissues
thereof, will not be accepted for carriage as baggage except for dry ice
and small arms ammunition in approved quantities.
XXII. Charges for Carriage
The following items may be accepted as checked baggage (regardless of
acceptance with or without a release form) and will travel on a space
available basis. These items are included in determining the free baggage
allowance and subject to normal baggage overweight charges and rules. When
such item(s) is carried over the lines of more than one carrier, each
carrier on which the item is transported will charge its applicable
These items must conform to Tortug'Air's standard checked
baggage size and weight limitations.
- Bicycles: Must have their
handlebars boxed sideways and the pedals removed or be placed in cardboard
containers. The maximum outside linear dimensions must not exceed 42" x 8"
x 36". Tortug'Air does not provide containers.
- All other
sporting goods as well as pets, are included in the normal baggage
allowance. The appropriate excess charges will apply for any weight over
and above the baggage allowance.
- Golfing Equipment: A set is defined as a bag containing not more
than 14 clubs. 12 golf balls, one set of foul weather gear, and one pair
- Scuba-diving Equipment: Scuba Equipment is defined as one empty
tank, one regulator, one tank harness, one pressure gage, one mask, two
fins, one snorkel, one knife, one spear gun, and one safety vest or wet
suit. A single charge applies even if the gear is in more than one
- Skis: One pair of skis that must not exceed six feet in length.
- Surfboards: One surfboard that must not exceed six feet in length.
XXIII. Cabin-Seat Baggage and Charges
When a passenger requests that item(s) of baggage be carried in the
cabin, and Tortug'Air determines that the item is acceptable as
cabin baggage but is so fragile and/or bulky as to require the use of a
seat, the baggage must be carried aboard the aircraft by the passenger and
secured in the seat next to the passenger's seat. Tortug'Air will
charge 100% of the applicable adult fare. Tortug'Air will not
include the cabin-seat baggage eTicket in determination of free baggage
allowance or excess baggage charges. If the seat next to the cabin-seat
baggage is required for use, the passenger boarding the baggage will
occupy that seat. Acceptance of cabin-seat baggage is at the sole
XXIV. Baggage Liability
- An incident involving loss of, or damage to, or delay in the
delivery of baggage or personal property accepted into the custody of
Tortug'Air must be reported in writing to a Tortug'Air
representative within 24. hours. All claims for loss are subject to
proof of value and must be presented in writing to Tortug'Air
within 45 days after occurrence of events giving rise to the claim. No
suit or legal action in connection with a claim will be allowed unless
such action is brought within one year after Tortug'Air has
denied the claim in writing.
- Maximum total liability for substantiated damages in the event of
loss, physical damage, or delay in delivery of checked baggage to the
destination airport shall be US$400 per eTicketed passenger unless:
- The passenger has declared and paid for a higher liability.
- This limitation shall also apply to baggage or personal property
which has been checked or otherwise delivered into the custody of
TorTug'Air. Tortug'Air may compensate the passenger
for reasonable, documented expenses incurred as a direct result of
loss or damage to, or delay in delivery of any personal property up to
the limits of liability, or declared value, whichever is higher. When
transportation is over the lines of Tortug'Air and one or more
carriers with a limitation of liability other than US$400, and
responsibility for the loss, damage or delay in delivery of the
property cannot be determined, the total liability of the combined
carriers will be the lowest maximum liability.
- The maximum liability for the loss of, damage to, or delay in the
delivery of any wheelchair or other assistive devices shall be in
accordance with the Air Carrier Access Act, unless the passenger has
excess valuation coverage as provided a paragraph below.
- In the event of delay in delivery of checked baggage, the carrier
reserves the right to limit interim expense reimbursement in
accordance with its Interim Policy.
- Exclusions from liability - When Tortug'Air has exercised
the ordinary standard of care, it assumes no liability for:
- Minor damage to luggage such as scuffs, dents, stains, and cuts
that result from normal wear and tear.
- Damage to wheels or feet, or telescoping handles that are attached
to the exterior of checked baggage, whether or not the passenger signs
a release form.
- Damage to or damage from the types of fragile, delicately
constructed, artistic, brittle and precision articles listed in this
section, when contained or concealed in checked luggage with or
without the knowledge of Tortug'Air. Tortug'Air is not
liable for damage caused by spillage of liquids being carried in the
passenger's luggage. Liability will not be continent upon the use of a
- Deterioration or spoilage of any perishable articles contained in
checked baggage, whether with or without the knowledge of
Tortug'Air. Liability will not be continent upon the use of a release
- Any resulting expenses, including delivery charges, resulting from
baggage not being loaded on the same flight as the passenger when the
baggage is presented for checking less than 20 minutes prior to
- Damage, loss, or theft of items taken on board an aircraft and
remaining in the personal possession care of the passenger. Assistance
provided by Tortug'Air personnel to properly store such items
does not transfer liability to Tortug'Air.
- Items that are judged to be unsuitable as contents of checked
baggage, and Tortug'Air assumes no liability for loss, theft,
damage or delay in the delivery of:
- cash, currency
- negotiable papers
- business contracts, documents
- jewelry , watches
- cameras, video and photographic equipment, camcorders, audio
equipment, film, camera equipment, photographs, electronic
- personal electronic devices including components such as compact
disks and video game cartridges
- computers and related components
- binoculars, telescopes, optical devices including eyeglasses
- precious metals, stones or materials
- art objects, sculptures
- historical artifacts
- original manuscripts
- antiques, heirlooms
- sales samples
- game trophies, antlers, pelts
transportation is via Tortug'Air and one or more carriers
which exclude certain items in checked baggage from their liability.
Tortug'Air will not be liable for the excluded items.
- Tents, sleeping bags, or similar articles which are strapped,
taped, or tied to another piece of baggage and may become separated as
a result of normal handling during transportation.
- Except for excluded items listed above, Tortug'Air will
accept liability for missing contents from checked baggage, provided
the passenger has exercised reasonable precautions to externally lock
or secure the baggage as protection against possible loss or
separation of such contents.
- "Special" or "consequential" damages such as lost wages, ground
transportation, temporary lodging, un-availability of keys, and other
"inconveniences" or emotional distress resulting from damaged,
delayed, or lost baggage.
- Baggage not claimed within 15 minutes after baggage has been made
available for claiming in a public baggage claim area.
- When a personal property, including baggage, is tendered for
transportation via Tortug'Air in conjunction with another
carrier having a different limit of liability and/or declared higher
value, Tortug'Air shall not be liable for any amount in excess
of its limits as specified herein.
XXV. Flight Delays Or Cancellations.
- Except to the extent provided in a paragraph below,
Tortug'Air will not be liable for failing to operate any flight according
to schedule, or for changing the schedule of any flight, with or without
notice to the passenger. This exclusion from liability includes actual,
special or consequential damages.
- Whenever Tortug'Air fails to operate any flight according to
schedule, or changes the schedule of any flight, Tortug'Air
will, at the request of the passenger:
- Transport the passenger in another of its flights on which space
is available, at no increase in fare.
- Refund, into the customer's credit file, an amount in accordance
with section XIX below, upon surrender of the unused portion of the
eTicket for that route segment.
- A Tortug'Air does not provide amenities in the event of a
delay or cancellation.
XXVI. Denied Boarding Compensation
Tortug'Air does not provide denied boarding compensation.
XXVII. Involuntary Refunds
Tortug'Air will refund a credit amount equal to the fare and
charges paid by the passenger, except that Tortug'Air will not be
obligated to refund any portion of a fully unused or partially used
eTicket which does not reflect a confirmed reservation on a flight
involved in a schedule irregularity, unless such eTicket was issued by
XXVIII. Voluntary Refunds
- Tortug'Air assumes no obligation to issue a voluntary credit
refund unless such eTicket is eligible for refund and was issued by
- Not all eTickets are refundable. Upon surrender of the unused
portion of an eligible, valid eTicket, Tortug'Air will provide a
credit to the passenger on the following basis:
- If no portion of the eTicket has been used and the credit will be
an amount equal to the fare and charges applicable to the eTicket paid
for by the passenger, a credit less any applicable penalties will be
provided to the passenger.
- If a portion of the eTicket has been used, the credit will be an
amount equal to the difference between the fare and charges paid by
the passenger and the fare and charges applicable to the
transportation of the passenger covered by the used portion of the
eTicket, less any applicable penalties.
XXII. Returned Check Charge
- Tortug'Air will collect a service charge of $20.00,
or the maximum permitted by applicable state law,
if less for each returned check whether the cause
be "NSF" "ACCOUNT CLOSED" or "BANK ERROR"
- This service charge is not subject to any discount
and is non-refundable